MLM CPS Limited (‘MLM’)respects your right to privacy. Any details which you give to us via this website may be added to our database. The database is used by MLM for client administration and marketing related purposes only. We do not pass on any personal information you have given us to any other site.

www.mlmsolutions.co.uk contains links to other websites of other organisations. This privacy policy applies only to our site, so you should always be aware when you are moving to another site and read the privacy statement of any site which collects personal information.

If you would like to see the information we hold about you or would like to be removed from our database, please write to our registered office at the address below.

To help us keep our database up-to-date, we would be grateful if you would let us know as soon as any of your details change or if you notice any inaccuracies in them.

GDPR Privacy Policy Notice

How we use your personal information

At MLM CPS Limited, we take your privacy very seriously. 

We will use your personal information to administer your account and to help us provide you with the service(s) that you have requested from us. For example, if you have engaged us fora Members’ Voluntary Liquidation, we  may communicate with you regarding the company’s tax affairs, ask for details of missing information and send drafts for your approval.   We may communicate with you by email, portals, post or telephone.

What information do we collect about you?

At MLM, we maintain information about clients and prospective clients to enable us to provide an efficient service.

Data held on file may include:         

  • Name, address, telephone, fax, e-mail address and website address
  • Details provided by you in course of your engagement with us
  • Direct Debit and standing order information if a signed mandate has been completed.

Personal data held on applicants for employment

We collect a range of information about you. This includes:

  • your name, address and contact details, including email address and telephone number
  • details of your qualifications, skills, experience and employment history
  • information about your current level of remuneration, including benefit entitlements
  • whether or not you have a disability for which the Company needs to make reasonable adjustments during the recruitment process
  • information about your entitlement to work in the UK.

The purposes for which we intend to process personal data

We intend to process personal data for the following purposes:

  • to enable us to supply professional services to you as our client
  • to fulfil our obligations under relevant laws in force from time to time (e.g. the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (“MLR 2017”) and any relevant insolvency legislation)
  • to comply with professional obligations to which we are subject as a member of The Insolvency Practitioners Association, The Institute of Chartered Accountants of Scotland and the Financial Conduct Authority.
  • to use in the investigation and/or defence of potential complaints, disciplinary proceedings and legal proceedings
  • to enable us to invoice you for our services and investigate/address any attendant fee disputes that may have arisen
  • to contact you about other services we provide which may be of interest to you if you have consented to us doing so 

The legal bases for our intended processing of personal data

Our intended processing of personal data has the following legal bases:

  • at the time you instructed us to act, you gave consent to our processing your personal data for the purposes listed above
  • the processing is necessary for the performance of our contract with you
  • the processing is necessary for compliance with legal obligations to which we are subject (e.g. MLR 2017)

Where is your data stored?

We secure the personally identifiable information you provide on secure servers in the European Economic Area. We access this data in a controlled, secure environment, protected from unauthorized access, use or disclosure.

Payments by debit / credit card
Whilst we usually give option to pay outstanding balance through your debit or credit card, We does not retain any of these card details on our computer systems; instead, they are dealt with through a secure payment gateway. Payment will not be taken from the nominated card until your order has been confirmed.

Disclosing your personal information to others

We may share your personal data with:

  • HMRC
  • any third parties with whom you require or permit us to correspond
  • professional indemnity insurers
  • our professional bodies (The Institute of Chartered Accountants of Scotland; The Insolvency Practitioners Association and the Financial Conduct Authority) and/or the Office of Professional Body Anti-Money Laundering Supervisors (OPBAS) in relation to practice assurance and/or the requirements of MLR 2017 (or any similar legislation)
  • other Professional advisors or service providers

If the law allows or requires us to do so, we may share your personal data with:

  • the police and law enforcement agencies
  • courts and tribunals
  • the Information Commissioner’s Office (“ICO”)
  • The Insolvency Service

MLM does not sell, rent or lease its customer lists to third parties

MLM does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

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Reviewing your Personal Data

The Data Protection Act 1998 (DPA 98) gives you the right to access the personal information about yourself that MLM holds. You may request a written copy of the details held about you. This is called a data subject access request. Please write to us at MLM CPS Limited, Forsyth House, 93 George St, Edinburgh, EH2 3ESwith your request. We undertake to respond to your query within 30 days.

Your data will be processed by our employees. You have the right to access, port, rectify, erase, restrict and object to the processing of your data. To contact our Data Protection Officer please email Maureen Leslie- mleslie@mlmsoltuions.co.uk. Please be informed that there could be reasonable charges to meet our costs in providing you with details of the personal data we hold about you. You have the right to complain to the supervisory authority

Deleting your records (the right to erasure)

In certain circumstances you have a right to have the personal data that we hold about you erased. Further information is available on the ICO website (www.ico.org.uk). If you would like your personal data to be erased, please inform us immediately and we will consider your request. In certain circumstances we have the right to refuse to comply with a request for erasure. If applicable, we will supply you with the reasons for refusing your request. 

The right to restrict processing and the right to object

In certain circumstances you have the right to ‘block’ or suppress the processing of personal data or to object to the processing of that information. Further information is available on the ICO website (www.ico.org.uk). Please inform us immediately if you want us to cease to process your information or you object to processing so that we can consider what action, if any, is appropriate. 

Obtaining and reusing personal data (the right to data portability)

In certain circumstances you have the right to be provided with the personal data that we hold about you in a machine-readable format, e.g. so that the data can easily be provided to a new professional adviser. Further information is available on the ICO website (www.ico.org.uk).

The right to data portability only applies:

  • to personal data an individual has provided to a controller
  • where the processing is based on the individual’s consent or for the performance of a contract
  • when processing is carried out by automated means

We will respond to any data portability requests made to us without undue delay and within one month. We may extend the period by a further two months where the request is complex or a number of requests are received but we will inform you within one month of the receipt of the request and explain why the extension is necessary.

Withdrawal of consent

Where you have consented to our processing of your personal data, you have the right to withdraw that consent at any time. Please inform us immediately if you wish to withdraw your consent.

Please note:

  • the withdrawal of consent does not affect the lawfulness of earlier processing
  • if you withdraw your consent, we may not be able to continue to provide services to you
  • even if you withdraw your consent, it may remain lawful for us to process your data on another legal basis (e.g. because we have a legal obligation to continue to process your data).

Changes to this statement

MLM will occasionally update this Statement of Privacy to reflect company and customer feedback. We would encourage you to periodically review this Statement to be informed of how MLM is protecting your information.

Contact information

We welcome your comments regarding this Statement of Privacy. If you believe that we have not adhered to this Statement, please contact us at info@mlmsolutions.co.uk. We will use commercially reasonable efforts to promptly determine and remedy the problem.

Legal Statement

‘MLM’ means MLM CPS Limited, a limited company, registered in Scotland, registered number SC322618. The registered office is Forsyth House, 93 George St, Edinburgh EH2 3ES. A list of Directors is available from our registered office.

In the preparation of this site, every effort has been made to offer current and accurate information. However, inadvertent errors and omissions can occur, and given the changing nature of laws, rules and regulations, inaccuracies may occur. MLM assumes no liability or responsibility for any such errors, omissions or inaccuracies in the content of the site, or for the results obtained from the use of the information. Furthermore, the information on this site is intended solely to provide general guidance on matters of interest. However, the application and impact of laws can vary widely, from case to case, based upon the specific facts involved. Accordingly, all information is provided 'as is', with no guarantee of completeness, accuracy or timeliness, and without warranties of any kind, express or implied. In no event willMLM, its related partnerships and companies, or the directors, employees or agents be liable to you or anyone else for any decision made or action taken in reliance on the information in this site or any consequential, special or similar damages, even if advised of the possibility of such damages.

The information on this site is provided with the understanding that the authors are not herein engaged in rendering legal or professional advice or services. The information should not be construed as such and should not be used as a substitute for consultation with a professional or other competent adviser. Before making any decision or taking any steps you are encouraged to consult with a professional advisor at your local MLM office. You should not send any confidential information to MLM until you have received agreement from us to perform the services you request.

In the event of dispute all matters will be subject to the jurisdiction of the Scottish courts. This legal statement and all terms and conditions on this site are governed by and be construed in accordance with the laws of Scotland.

In accordance with the disclosure requirements of the Provision of Services Regulations 2009, our professional indemnity insurer is CNA Insurance Company c/o Lockton Companies LLP, 22 Rutland Square, Edinburgh EH1 2AN. The territorial coverage is worldwide excluding professional business carried out from an office in the United States of America or Canada and excludes any action for a claim brought in any court in the United States of America or Canada.

mlm Accomplish is our knowledge initiative for accountants and solicitors.

We appreciate that for accountants and solicitors it can be difficult to keep up-to-date with an industry that is constantly evolving. It is even more challenging when you only encounter financially distressed clients every now and again rather than every day. We understand that you may not require, nor desire, to know the intricacies of what we do. However, by keeping abreast of developments, even at a high level, we believe that accountants and solicitors are better positioned to understand and address client problems in a timely and efficient manner.

Our mlm Accomplish Annual Update is a fixture in the diary of accountants and solicitors across Scotland. It is a unique opportunity to learn from our experts about the current trends in the insolvency and restructuring sector. The events, which are also available as online learning modules, are free to attend and they qualify for CPD.

Please visit www.mlmaccomplish.co.uk to find out more.

Use of your data

mlm Solutions (“we,” “our,” “us”) are the data controller for the purposes of the Data Protection Act 1998 (“DPA”) and the General Data Protection Regulation (“GDPR”) (law as of 25 May 2018) in respect of the personal information which we hold about you.

Your privacy is important to us and the personal information we hold will be used only for the following purposes:

  • internal record keeping
  • transmission by post / email of material that may be of interest to you
  • to provide information you have requested
  • improving our services and operations
  • market research.

We will not provide you with updates or details of our events unless you consent. To demonstrate your consent, please sign-up online at www.mlmsolutions.com/opt-in-form.html We will only contact you for direct marketing purposes via post and e-mail.

You have the right to ask us not to contact you for marketing purposes and / or to withdraw your consent to direct marketing at any time. You can exercise this right by not ticking the boxes above. You can also exercise this right at any time after giving consent by contacting us at marketing@mlmsolutions.co.uk .

You have the right to obtain details of the personal information we hold about you by making a subject access request in accordance with the DPA or the GDPR. We may at our discretion charge a fee, proportionate to the costs involved. You can make a request to: marketing@mlmsolutions.co.uk

You have the right to have your personal information rectified if it is inaccurate or incomplete. You have the right in specific circumstances to have your personal information deleted. You have the right in certain specific circumstances to restrict the processing of your personal information. You can exercise these rights by contacting us at marketing@mlmsolutions.co.uk .

Your personal information will be kept secure within mlm Solutions. We will not transfer your personal details to any third party for the purpose of direct marketing without your permission. We use certain third party service providers who may have access to your personal data so that they can provide services to us. When this occurs, we have data protection compliant contract in place with these third parties. MailChimp will have access to your e-mail address so that we can send you our updates. If you provided your details through our website then Moore Legal Technology and XY&Z Cretative who maintain our websites will have access to your details.

We shall retain your information in accordance with the timelines outlined in our Data Retention / Privacy Policy which can be found on our website. If you have any questions, comments or requests regarding your personal information (including how to stop us contacting you with legal updates) please contact: marketing@mlmsolutions.co.uk

If you are unhappy with how we handle your personal information, you can contact us at marketing@mlmsolutions.co.uk and / or notify the Information Commissioner’s Office (ICO) by calling their helpline on: 0303 123 1113.

Thanks for signing up. We look forward to keeping you up to date with latest financial news and updates.

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