In our work at MLM, we come into contact with a wide range of outside contacts. We are committed to providing a high quality, impartial and efficient service to all users of our services within the statutory framework which governs what we do.
Being honest and transparent in our dealings with our customers is one of our core values and while we sometimes have to make difficult decisions, we try to be clear in our communications about why we have make the decisions we have and we will not hide behind jargon or unnecessary legal language.
We are delighted to receive positive feedback from our customers and share below a couple of examples:
"From the very first meeting your management team guided us through the process in great detail ensuring we fully understood our responsibilities as Directors and also assisted us significantly in the collection of the outstanding debts due to our company. Without your outstanding assistance it is unlikely that we would have achieved the high level of recovery that has been experienced. In terms of dealing with the redundancy process of the employees and also the guidance we received in the communication to suppliers and customers, the direction given by the MLM team was absolutely invaluable". From a Director who was forced to place his company into Liquidation due to a downturn in business.
"I would just like to say a heartfelt thank you for all the work you have done over the course of my Trust Deed from the difficult time of the initial set up through to my Discharge, I don't know where I would have ended up personally and financially if it had not been for your company. If you had a questionnaire asking if I would recommend you then it would be a definite yes from me". From a debtor who signed up to a Trust Deed due to financial problems.
Our values and service standards are important to us and if you feel we are falling short, we want you to tell us by completing a feedback form and sending it to admin@mlminsolvency.com. You will find the feedback form at the end of the leaflet which sets out the standards we work to, Our Service Standards.